WhatsApp declining incoming calls can be frustrating for users who rely on the app for communication. There are a few potential reasons why WhatsApp might not be accepting incoming calls properly.
Software Bugs
Like any software, WhatsApp can sometimes have bugs that cause certain features to malfunction. A bug in the app’s calling code could potentially lead to issues with receiving incoming calls. WhatsApp regularly releases updates to fix bugs, so making sure you’re on the latest version of WhatsApp is advisable.
Network Connectivity Issues
Problems with your internet connectivity can also impact WhatsApp’s calling functionality. WhatsApp calls rely on an internet connection. If your connection drops while on a WhatsApp call, or if you have a weak/unstable connection, calls may fail to connect properly.
Some things to check if you suspect network issues:
- Make sure your WiFi or mobile data is enabled
- Try switching between WiFi and mobile data
- Restart your router if on WiFi
- Check for any service outages with your ISP
- Try calling from a different location to see if the issue persists
Incorrect Notification Settings
WhatsApp has notification settings that control whether you receive alerts for incoming calls. If you have disabled notifications for WhatsApp calls, you won’t be notified of incoming calls.
To check your notification settings in WhatsApp:
- Open WhatsApp Settings
- Go to Notifications > Calls
- Make sure “Show Notifications” is enabled
Do Not Disturb Mode
Your phone’s Do Not Disturb mode blocks notifications from ringing or buzzing while it’s enabled. So if you have WhatsApp calls set to bypass Do Not Disturb, you may miss calls without realizing it.
Check that WhatsApp calls are allowed to notify you even in Do Not Disturb mode. The setting is usually under Do Not Disturb customizations in your phone’s Settings app.
App Permission Issues
WhatsApp requires certain permissions to function properly. If you have disabled access to things like the microphone, phone, or storage, it can prevent calls from working correctly.
Make sure WhatsApp has permission to access:
- Microphone
- Phone
- Contacts
- Storage
You can manage app permissions in your phone’s Settings app.
Account Registration Issues
In rare cases, there may be issues with your WhatsApp account that prevent calls from connecting. For example, if your account was banned or incorrectly registered.
Trying registering your phone number with WhatsApp again. If the issues persist, you may need to contact WhatsApp support for help troubleshooting your account.
Phone Software and Hardware Problems
Problems with your phone’s software or hardware can also potentially disrupt WhatsApp calling.
Try these troubleshooting steps:
- Restart your phone
- Check for any OS/software updates for your phone
- Reset app preferences/cache for WhatsApp
- Test on another phone to see if calls connect properly
If your phone is experiencing hardware problems like microphone damage or network antenna issues, this could impact WhatsApp call functionality and require repair/replacement.
Call Connectivity Issues
Less commonly, there may be connectivity issues between your phone’s network and WhatsApp’s calling servers. Even if your internet connection seems fine, routing problems can prevent calls from going through.
This is usually temporary and resolves on its own. But if problems persist, get in touch with WhatsApp support.
Solutions and Preventative Measures
Here are some solutions and measures you can take to prevent declined WhatsApp calls going forward:
- Always keep WhatsApp updated to the latest version
- Use a stable WiFi or mobile data connection
- Make sure your notification settings allow WhatsApp calls
- Allow WhatsApp to bypass Do Not Disturb
- Grant WhatsApp proper app permissions
- Restart your phone regularly
- Check for any OS or WhatsApp updates
- Clear WhatsApp cache periodically
Following these tips should help minimize any calling issues with WhatsApp. But if problems continue to persist, get in touch with WhatsApp’s customer support for additional help.
Frequently Asked Questions
Why does WhatsApp fail or decline my incoming calls?
Common reasons for WhatsApp declining calls include network problems, incorrect app settings, OS or app bugs, Do Not Disturb mode, permissions issues, account problems, phone hardware/software issues, and server connectivity problems.
How do I fix issues with incoming calls in WhatsApp?
Solutions include updating WhatsApp, checking your internet connection, adjusting notifications and Do Not Disturb settings, granting WhatsApp permissions, restarting your phone, clearing app cache, re-registering your account, and contacting WhatsApp support if issues continue.
What should I check if my WhatsApp calls are not coming through?
Check your internet connectivity, WhatsApp’s notification and permission settings, Do Not Disturb settings, make sure WhatsApp is updated, restart your phone, test on another device, and contact WhatsApp support if needed.
Why can I not receive any calls on WhatsApp?
If you can’t receive any WhatsApp calls, the likely culprits are network issues, incorrect app settings, OS/software bugs, Do Not Disturb mode, revoked app permissions, account problems, device hardware/software issues, or server connection problems.
How do I know if my WhatsApp calling is working properly?
Ways to test WhatsApp calling: enable notifications, allow permissions, turn off DND mode, make a test call to another user, switch between WiFi and mobile data, restart your phone, check for app updates, test on another phone.
Conclusion
WhatsApp calling is convenient when it works properly. But declined or missed calls can be annoying. Issues are often due to network problems, incorrect settings, software bugs, hardware faults or account problems. Following troubleshooting steps like updating the app, checking permissions, restarting your phone, testing connectivity and contacting support can help resolve call issues.
With proper configuration and troubleshooting, WhatsApp users can enjoy reliable calling functionality on both Android and iOS devices. Maintaining your phone software and testing connectivity when problems arise is key to avoiding declined WhatsApp calls going forward.
Reason | Solution |
---|---|
Software bugs | Update WhatsApp to latest version |
Network issues | Check WiFi and mobile data connectivity |
Incorrect notification settings | Enable WhatsApp call notifications |
Do Not Disturb mode | Allow WhatsApp calls to bypass DND |
Permission problems | Grant WhatsApp required permissions |
Account registration issues | Re-register WhatsApp number |
Phone hardware/software issues | Restart phone, check for updates, test on different device |
Connectivity issues | Contact WhatsApp support for assistance |