Overview
WhatsApp has become one of the most popular messaging apps, allowing users to easily connect with friends and family through texting, voice calls, and video calls. However, sometimes WhatsApp calls and video calls can fail or not connect properly due to various technical issues. In this article, we will discuss some of the common reasons why WhatsApp calls or video calls may not be working and provide troubleshooting tips to help get them working again.
Reasons Why WhatsApp Call/Video Call May Not Work
Here are some of the most common reasons why WhatsApp call or video call may fail:
Internet Connectivity Issues
For WhatsApp call or video call to work properly, you need a stable internet connection on both the devices. Some connectivity issues that can disrupt WhatsApp calls include:
– Weak WiFi signal or mobile data coverage
– Slow internet speeds/bandwidth
– Using a VPN or proxy connection
– Internet outage or temporary disruption
Without strong and consistent connectivity, WhatsApp calls will simply fail to connect or drop frequently during the call.
Outdated WhatsApp Version
If you are not running the latest version of WhatsApp on your device, it may result in call failures or bugs. WhatsApp frequently releases updates to fix bugs and improve call performance. So always keep WhatsApp updated to the newest version available in your device’s app store.
Incorrect WhatsApp Settings
WhatsApp has some settings related to calls and connectivity that could interfere with call performance if configured incorrectly. Some things to check include:
– Disabling WhatsApp’s access to microphone or camera in device settings
– Having WhatsApp calls set to WiFi only, but trying to call without WiFi
– Disabling call notifications in WhatsApp settings
– Having battery saver/power saving mode enabled on device
Adjusting these settings can potentially resolve call issues on WhatsApp.
Banned or Blocked Account
If the person you are trying to call has banned or blocked your WhatsApp account, the calls will not go through. You will have to get the block removed before being able to call that person again on WhatsApp.
Temporary Server Issues
In rare cases, there could be some temporary technical or server-side issue with WhatsApp disrupting services like calls. Usually resolves itself within a few hours. Trying again later may work.
Banned Third Party Apps
Using unofficial third party WhatsApp mods like GB WhatsApp or similar apps can get your account banned by WhatsApp, blocking your ability to make voice and video calls. Use only the official WhatsApp app from proper app stores.
Troubleshooting Tips For WhatsApp Call Not Working
If your WhatsApp call or video call is failing, here are some troubleshooting steps to resolve it:
1. Check Internet Connection
First, confirm you have a stable internet connection on both devices. Try switching between WiFi and mobile data to see if one has better connectivity. Run a speed test to check for bandwidth issues.
2. Force Close and Relaunch WhatsApp
Force quit WhatsApp completely and relaunch the app. This restarts the app and reconnects to WhatsApp servers. Could resolve temporary glitches.
3. Update WhatsApp to Latest Version
Go to your device’s app store and install any available updates for WhatsApp. Keeping WhatsApp updated always helps.
4. Verify App Permissions
Check that WhatsApp has permission to access your phone’s microphone, camera and contacts. Re-enable them in phone settings if disabled.
5. Turn Off Battery Saver Mode
Some battery saver or power saving modes restrict apps running in the background. This can disrupt WhatsApp calls. Turn off battery saver temporarily.
6. Restart Your Phone
If the above steps don’t work, try restarting your phone completely. This refreshes all connections and services.
7. Re-install WhatsApp
As a last resort, uninstall WhatsApp completely and reinstall it again from the app store. This will give you a clean slate.
8. Contact WhatsApp Support
If you still face issues, contact WhatsApp directly through their support page for further troubleshooting assistance.
Preventing WhatsApp Call Issues
Here are some tips to avoid WhatsApp call problems in the future:
– Maintain a strong WiFi or cellular data connection
– Keep WhatsApp updated always
– Do not use unofficial modded versions of WhatsApp
– Do not block contacts without informing them first
– Disable battery saver mode when making calls
– Ensure microphone/camera access is allowed for WhatsApp
Alternative Calling Options
If your WhatsApp calls are still not working after troubleshooting, consider alternative calling options like:
Facebook Messenger
Facebook Messenger also allows free voice and video calls much like WhatsApp. As long as you and the recipient have Facebook accounts, you can call through Messenger.
Facetime (For iPhone Users)
iPhone users can make video calls to other iPhone users through Apple’s proprietary Facetime app. Requires iOS devices on both ends.
Google Duo
Google Duo is a popular video calling app for both Android and iOS users. It utilizes your Google account and phone number. Easy to use interface.
Skype
Skype pioneered video calling long before WhatsApp. Still remains a good cross-platform option for one-on-one or group video calls.
Zoom
Zoom skyrocketed in popularity due to remote work/study during the pandemic. Excellent for group video conferences and works across platforms.
Conclusion
WhatsApp call or video call issues can be frustrating but are usually fixable. Start with basic troubleshooting like checking internet connectivity, app updates or permissions. Restarting the device and reinstalling the app may also help. Make sure to keep WhatsApp updated and maintain a strong internet connection for smooth calls. If issues persist, leverage alternative calling options or contact WhatsApp support. With some diligent troubleshooting, you should be able to get WhatsApp calls working again.
FAQs
Why does my WhatsApp call end abruptly?
If your WhatsApp call disconnects suddenly, it is likely due to poor internet connectivity on either device. Check your WiFi or mobile data connection and try switching networks if needed.
Why is my WhatsApp call quality so poor?
Choppy or distorted audio during WhatsApp calls is usually caused by bandwidth issues. Try moving closer to your WiFi router or switch to mobile data if on WiFi currently.
Why can’t I make WhatsApp calls using WiFi?
You may have WhatsApp configured to only make calls over mobile data. Go into WhatsApp settings > Data and Calls > Call Settings and enable calling over WiFi.
How do I troubleshoot WhatsApp video call issues?
For WhatsApp video call issues, check camera and microphone access for WhatsApp. Also ensure ample lighting conditions and restart devices. Switch between WiFi and mobile data to test.
Why is my phone ringing but WhatsApp call not coming through?
If incoming WhatsApp calls only ring but don’t connect, it indicates a problem with your internet connectivity preventing access to WhatsApp servers. Check your WiFi or mobile data status.