WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users. It allows users to send messages, photos, videos and make voice and video calls for free over an internet connection. WhatsApp is available for iOS, Android and Windows Phone devices and must be updated regularly to get the latest features and security updates. However, sometimes users encounter issues when trying to update WhatsApp on their iPhones or other iOS devices due to problems with their Apple ID.
Common Apple ID issues that prevent WhatsApp updates
There are a few common Apple ID and iCloud issues that can prevent WhatsApp from being updated properly on an iPhone or iPad:
Incorrect Apple ID password
If you enter the wrong password for your Apple ID when prompted during a WhatsApp update, the update will fail. You need to make sure you are entering the correct password for the Apple ID associated with your device. If you cannot remember the password, you can reset it at appleid.apple.com.
Two-factor authentication enabled
If you have two-factor authentication enabled for your Apple ID, you need to enter your authentication code when prompted in order to verify your identity and complete the WhatsApp update. If you do not have your trusted device or authentication code available, the update will fail.
Outdated payment information
If you have outdated or invalid payment information associated with your Apple ID, it can cause issues downloading and updating apps. Make sure your payment details are up to date to avoid problems.
Insufficient storage space
WhatsApp requires a certain amount of available storage space on your device in order to update. If your iPhone or iPad is low on storage, it may prevent the WhatsApp update from completing. You need to clear up space or delete unused apps and files to make room.
Jailbroken device
Jailbreaking modifies an iPhone’s operating system in a way that can sometimes prevent proper app updates. If your device is jailbroken, it may block the WhatsApp update due to incompatibility with the modifications.
How to fix Apple ID issues preventing WhatsApp update
If you encounter any of these Apple ID-related issues when trying to update WhatsApp, there are steps you can take to resolve them:
Reset your Apple ID password
If you have forgotten your password, you can reset it at https://appleid.apple.com/. Reset your password, then try updating WhatsApp again using the new password when prompted.
Check two-factor authentication
Make sure you have your trusted device or authentication code ready when updating WhatsApp. Enter the code when prompted to verify your identity.
Update payment info
Go to https://support.apple.com/ and sign in to manage your Apple ID account settings. Update your payment details with valid card information.
Free up storage space
Go to Settings > General > iPhone Storage on your device and delete unused apps, photos, videos and other data. Make sure you have at least 100MB free.
Update your device
If your device is jailbroken, you may need to update your iPhone or iPad firmware and remove the jailbreak to allow WhatsApp to update properly.
Log out and log back in to your Apple ID
Sometimes signing out of your Apple ID and then signing back in can resolve account issues that prevent updates. Do this under Settings > iTunes & App Store.
Getting help from Apple Support
If you still cannot get WhatsApp to update after trying the above steps, you may need to contact Apple Support for further troubleshooting help. You can get support from Apple in various ways:
Request a callback from an Apple Support advisor
– Go to https://support.apple.com and click Contact Us
– Choose iPhone, then Apps & Purchases as the issue type
– Select Request a Callback under Contact Options
– Enter your phone number so an Apple advisor can call you
Schedule a support appointment at an Apple Store
– Go to https://support.apple.com and click Contact Us
– Enter your city to find an Apple Store near you
– Choose iPhone, then Apps & Purchases as the issue type
– Select Get Support under Contact Options
– Schedule a Genius Bar appointment to get in-person support
Talk to Apple Support by phone
– Apple’s support number is 1-800-APL-CARE in the United States
– For other countries, find your local Apple Support phone number at https://support.apple.com/en-us/HT201232
– Explain your WhatsApp update issue and they can troubleshoot over the phone
Conclusion
WhatsApp requires a working, updated Apple ID in order to verify your identity and properly download updates from the App Store. Issues like incorrect passwords, two-factor authentication, invalid payment details, lack of storage space or jailbreaking can all prevent WhatsApp from updating successfully. To resolve these Apple ID-related issues, reset your password, check two-factor authentication, update payment info, free up device storage space, remove any jailbreak and re-log into your Apple ID account. Contact Apple Support if you still can’t get WhatsApp to update after trying these troubleshooting steps. With the right Apple ID credentials and settings, you should be able to download the latest WhatsApp update and enjoy all of the great new features.