WhatsApp video calling is a great way to stay connected with friends and family, but it can be frustrating when the video works fine but there’s no sound. Don’t worry – in most cases this issue can be fixed with a few simple troubleshooting steps.
Quick Fixes to Try First
Here are some quick things to try if your Android WhatsApp video call has no sound:
- Check your phone’s volume settings – Make sure the media volume on your Android device isn’t muted or turned down too low.
- Try headphones or a speaker – Plugging in headphones or connecting to an external speaker can help isolate where the issue is occurring.
- Restart your phone – Power cycling your phone can help clear any glitches with the audio.
- Force stop WhatsApp – Open your Android settings, select Apps > WhatsApp > Force Stop to restart the app.
- Update WhatsApp – Make sure you’re running the latest version of WhatsApp by checking for updates in the Google Play Store.
Check Your Android Settings
If those quick fixes don’t restore sound to your WhatsApp video calls, the next steps are checking your Android device’s settings menus:
- Check app permissions – Make sure WhatsApp has permission to access your phone’s microphone. Go to Settings > Apps > WhatsApp > Permissions and enable Microphone access.
- Switch audio sources – Open your Android settings and go to Sound > Audio output. Try changing from Phone speaker to Headset speaker.
- Disable battery optimizations – Battery saving modes can sometimes interfere with apps. Go to Settings > Apps > WhatsApp > Battery > Optimize battery usage and switch to All apps.
- Clear app cache – A buildup of outdated files could cause microphone glitches. Go to Settings > Apps > WhatsApp > Storage > Clear Cache.
- Uninstall updates – Buggy app updates can cause issues. Go to Settings > Apps > WhatsApp > Uninstall updates. This reverts WhatsApp to the factory version.
Troubleshoot Your WhatsApp Account
Issues with your WhatsApp account can also prevent video call audio from working properly:
- Log out and back in – Open WhatsApp, go to Settings > Account > Log out. Then log back into your account.
- Enable Wi-Fi calling – If you have an unreliable cellular connection, enable WhatsApp calls over Wi-Fi in WhatsApp’s Calls settings.
- Verify your number – Make sure your phone number is verified in WhatsApp. Go to Settings > Account > Verify your number.
- Back up chats – Back up your message history then uninstall and reinstall WhatsApp in case your data is corrupted.
Hardware Checks and Fixes
Hardware and connection issues could also be the culprit behind no sound on WhatsApp video calls on your Android phone:
- Check for lint or debris – Carefully clean out your phone’s mic port and headphone jack in case dust or pocket lint has accumulated.
- Inspect phone case – Remove any thick or poorly designed cases that could be obstructing the mic.
- Swap SIM cards – Remove and reinsert your SIM card to ensure the cellular data connection isn’t faulty.
- Toggle airplane mode – Turn airplane mode on, wait 30 seconds, then turn it off again to refresh your network connections.
- Test mic with other apps – Record a voice memo or make a test call to confirm your microphone is working properly.
Contact WhatsApp Support
If you still can’t get sound working on your Android WhatsApp video calls after trying all these troubleshooting tips, it’s time to contact WhatsApp support:
- Open WhatsApp and go to Settings > Help to start a live chat with their support team.
- Email WhatsApp support at [email protected] explaining your video call audio issue.
- Uninstall and reinstall the latest version of WhatsApp after backing up your chats.
- File feedback through WhatsApp’s contact form on their website describing your issue.
WhatsApp’s team can further help diagnose your no sound problem, and they may request logs from your phone to investigate potential bugs causing the microphone glitch.
Conclusion
With the right troubleshooting steps, you should be able to fix WhatsApp video calls with no sound on your Android phone. Start with simple solutions like adjusting volume, trying headphones, and restarting your phone. Then dig into settings for app permissions, software updates, and network connections. Hardware issues can also cause microphone glitches, so inspect your phone’s ports and test the mic with other apps. If all else fails, reach out to WhatsApp support to further diagnose and solve your missing audio issue.
Following this comprehensive troubleshooting guide should get sound working again for WhatsApp video calls on your Android device. Just take it step by step to identify the source of the problem. With the right mix of software settings changes, account management, hardware inspections, and support contact, you’ll be back to seamless voice-and-video chats with your WhatsApp connections.
| Quick Fixes to Try First | Check Your Android Settings | Troubleshoot Your WhatsApp Account | Hardware Checks and Fixes |
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Related Troubleshooting Topics
Here are some other helpful troubleshooting guides related to fixing WhatsApp call audio issues:
- Fix distorted sound on WhatsApp calls – Muffled, crackling, or echoey sound can be caused by network connectivity, software bugs, or a damaged microphone. Similar troubleshooting steps apply.
- No sound on WhatsApp calls using headphones – Check headphone connectivity, volume/mute settings, headphone jack lint, and headphone compatibility when sound cuts out on headsets.
- How to improve WhatsApp call quality – Enabling Wi-Fi calling, limiting background app activity, and closing other programs can help stabilize voice and video.
- Dropped calls on WhatsApp – Spotty cellular networks, poor Wi-Fi strength, and battery saver modes frequently cause WhatsApp calls to disconnect unexpectedly.
- WhatsApp calling not working – Deregistering and reregistering your number, installing latest updates, and verifying time/date settings can get WhatsApp calls functioning again.
Diagnosing sound issues with WhatsApp calls also provides helpful experience for fixing audio problems in other apps. The same principles apply when troubleshooting microphone glitches in Facebook Messenger, Skype, FaceTime, and more. Master the step-by-step audio troubleshooting process on Android, and you’ll be prepared to handle call sound issues across various platforms.
Preventing WhatsApp Call Sound Problems
Once you’ve resolved your WhatsApp call no sound problem, here are some tips to help prevent it from happening again:
- Update WhatsApp frequently – Keep the app updated to ensure you have the latest optimizations and bug fixes.
- Don’t use battery saver modes – These can inhibit background processes that may disrupt microphone activity.
- Restart your phone regularly – Power cycling keeps your device running smoothly and can prevent glitches.
- Limit background apps – Don’t leave unused apps running in the background that can potentially interfere with WhatsApp.
- Clear app cache monthly – Regular cache clearing keeps things organized and prevent performance issues.
Proactively monitoring your phone’s performance and keeping WhatsApp well maintained can stop sound loss from happening during video calls. But if issues do occur again, run through these troubleshooting steps to efficiently identify and resolve the problem.
Summary
Losing sound on WhatsApp video calls on Android can be frustrating, but is usually fixable with systematic troubleshooting:
- Try quick fixes like adjusting volume, using headphones, and restarting your phone.
- Inspect Android settings for app permissions, software updates, battery optimization, and network connections.
- Log out of your WhatsApp account, enable Wi-Fi calling, and verify your number.
- Check phone hardware like microphone ports, SIM card, and headphone jack.
- Contact WhatsApp support if needed for further assistance.
Following these steps to diagnose the specific cause, you can get WhatsApp video call sound working again. Consistent app maintenance and performance monitoring will help avoid issues in the future. With the right troubleshooting approach, you’ll be back to seamless voice chats on WhatsApp video calls.