If you are having issues with status updates not being available, there are a few troubleshooting steps you can try to resolve the problem. In this comprehensive guide, we will cover the most common reasons why status updates may not be working and how to fix them.
Check Your Internet Connection
The first thing to check is whether you have an active internet connection. Status updates require an internet connection to send and receive updates. Make sure you are connected to a working WiFi or cellular data network. Try loading a website in your mobile browser or app to confirm you have internet access.
If you do not have an internet connection, connect to a WiFi network or enable cellular data. If you are connected but still cannot load websites, try rebooting your phone or toggling airplane mode on and off to reset the network connection.
Update or Reinstall the App
An outdated version of the app you are trying to use for status updates may be the culprit. Open your device’s app store, search for the app, and check if there are any available updates. Install the latest version of the app.
If the app is already up to date, try uninstalling and reinstalling the app. This will clear any corrupted files or cache that could be preventing status updates from working properly:
- Open your device settings
- Go to Apps or Application Manager
- Find the problematic app and tap Uninstall
- Restart your device
- Reinstall the app from the app store
Enable Status Update Permissions
The app may not have the proper permissions enabled to post status updates. Here’s how to check if the app has update permissions enabled:
On Android
- Go to your device Settings > Apps
- Select the app
- Tap Permissions
- Ensure “Update your status and post content to supported services” is enabled
On iOS
- Go to Settings > Privacy > Photos
- Check if the app has access to Photos
- Go to Settings > Privacy > Camera > Check if the app has access to the Camera
- Go to Settings > Privacy > Microphone > Check if the app has access to the Microphone
Enable any permissions related to the camera, photos, or microphone for the app. This allows the app to access the necessary features for sharing status updates.
Log Out and Log Back In
If the app itself seems to be working fine, try logging out of your profile or account inside the app. Then log back in and check if status updates work. This will reset the connection and resync your account which could resolve any issues.
To log out:
- Open the app’s settings menu
- Find the Log Out or Sign Out option
- Confirm logging out
- Log back into the app
Clear App Cache and Data
Corrupted cache and data files stored by the app could prevent status updates from going through. Here’s how to clear the cache and data:
On Android
- Go to device Settings > Apps
- Select the problematic app
- Tap Storage/Cache > Clear Cache
- Go back and tap Clear Data > OK
On iOS
- Go to Settings > General > iPhone/iPad Storage
- Select the app
- Tap Offload App to clear cache
- Then tap Delete App to clear data
- Reinstall the app
This will wipe the old cache and data forcing the app to rebuild its files and hopefully resolve any software issues.
Force Stop the App
Try force stopping the app if it appears frozen or unresponsive when trying to post an update. To force stop:
On Android
- Go to Settings > Apps > Select the app
- Tap Force stop
On iOS
- Double press the Home button to open the app switcher
- Swipe up on the app preview to force close it
Then reopen the app and check if status updates work again. Forcing the app to restart can resolve any processes stuck in the background.
Update Your Operating System
Using the latest OS version ensures compatibility with apps and services. If your device is behind on system updates, status updates may fail due to OS-related bugs or issues. Here’s how to update your Android or iOS version:
On Android
- Open device Settings
- Select System > Advanced > System Update
- Follow prompts to download and install available updates
On iOS
- Go to Settings > General > Software Update
- Tap Download and Install to update to latest iOS version
Restart your device after updating to apply all changes. Having the latest OS can prevent compatibly issues from interfering with status updates.
Check Service Status
Sometimes service downtime on the company’s end can prevent status updates across all users. Check the app developer’s Twitter or Facebook page for notices about any server outages. You can also check third-party sites like Downdetector to see if others are reporting problems with the service.
If there is an ongoing outage, you will have to wait until the issue is resolved by the company. Follow their social media channels for updates on when service will be restored. In the meantime, you can use a different app or service to post status updates.
Contact Customer Support
If you have tried all troubleshooting steps and status updates are still unavailable, reach out to the app developer’s customer support. They can look into your account and the app’s servers to identify any issues and resolve them.
Find customer support contact information on the company’s website or within the app’s settings. Explain the problem in detail providing your device model, OS version, app version, and steps taken. Support can further troubleshoot or escalate the issue if needed.
Conclusion
With the right troubleshooting, you should be able to fix issues with status updates not being available in your apps. Start by checking your internet connection, updating the app, and enabling necessary permissions. Try logging out and back in, clearing cache/data, force stopping the app, and updating your operating system. Look for service outages or contact customer support if the problem persists. Following this guide will help restore your ability to post status updates from mobile apps.