Tyres and rims are an essential part of your vehicle. They affect the safety, performance, and handling of your car. Over time, tyres and rims become worn and may need replacement. When this time comes, you want to ensure you are getting quality tyres and rims installed correctly at a fair price. One excellent tyre and rim provider to consider is Auto & General Tyre and Rim. Auto & General is an established company that has been providing tyres, rims, and auto servicing to Australian motorists for over 20 years. They have built a reputation for stocking tyres and rims from quality brands, employing trained technicians, and providing exceptional customer service. If you decide Auto & General is the right tyre and rim provider for you, here is how you can contact them to enquire about their products and services:
Visit Their Website
The easiest way to contact Auto & General Tyre and Rim is through their website. Their website contains all their contact information and even has online chat support.
To find their website:
- Go to your preferred search engine such as Google or Bing
- Type in “Auto and General Tyre and Rim”
- Click on the search result that takes you to www.autoandgeneral.com.au
Once on their website, you will see their contact phone number, email, and addresses for each store location displayed prominently. There is also a chat widget you can use to start chatting with one of their customer service representatives right away.
Using the website contact options is the fastest way to reach them for general enquiries. You can also use the store locator on their website to find contact details for your closest Auto & General store.
Call Their Customer Service Phone Number
If you prefer to speak to someone directly over the phone, Auto & General Tyre and Rim provides a toll-free customer service phone number you can call. Their number is 1800 247 247.
Some key things to know about using their phone number:
- It is free to call from anywhere in Australia
- The number is staffed Monday to Friday
- Calling will put you in touch with their customer service team who can answer questions or transfer you to a store
- If you know your closest store location, you can ask to be put through directly to that store
Calling can be helpful if you have detailed questions you want to discuss or need advice on the best tyres and rims for your vehicle. The customer service team or store technicians will guide you through which of their tyre and rim brands and models will suit your car.
Visit a Store in Person
For the most personalized service, you can go directly to one of Auto & General’s store locations around the country. Visiting a store allows you to see their tyre and rim range firsthand and get fitted and quoted for your vehicle straight away.
Auto & General has over 200 stores in Australia. To find your closest store:
- Go to the Auto & General website
- Click on “Store Locator” at the top of the page
- Enter your suburb or postcode then click “Find my store”
- The store locations closest to you will be displayed with their address and contact details
Some things to keep in mind when visiting a store:
- No appointment is necessary for general enquiries
- Calling ahead is recommended if you are getting tyres or rims fitted that day
- Stores are open Monday to Friday and have varying Saturday hours
- The technicians can assess your tyre and rim needs, provide quotes, and carry out servicing
Email Their Support Team
You can also get in touch with Auto & General Tyre and Rim by emailing their support team. Email can be a convenient way to make an enquiry if you don’t need an immediate response.
Their main customer service email address is: [email protected]
Some tips for emailing them:
- Provide your full name, contact number, and location
- Give details on your vehicle make, model, and year
- Mention if you need pricing, have a general question, or are booking in for a service
- They aim to respond to all emails within one business day
- For faster replies, call their support number or visit a store
Email is best for non-urgent enquiries, booking requests, or feedback. For immediate assistance, calling their support line or chatting on their website is recommended.
Connect Through Social Media
For additional ways to contact Auto & General, you can reach out to them through their social media networks. They have active profiles on popular platforms like Facebook and Twitter.
Their social media details are:
- Facebook page – www.facebook.com/AutoAndGeneralTyres
- Twitter profile – @AutoAndGeneral
- YouTube channel – Auto and General Tyres
Some tips for contacting them via social media:
- Direct message them your question on Facebook/Twitter
- Comment on their posts or reviews if you want your enquiry public
- They are generally quick to respond during business hours
- Social media is best for general questions, feedback, promotions
- For personal or urgent enquiries, use their website chat, call or email
Social media gives you an additional channel to reach their team. They are quite active online with regular posts and event updates.
Write a Letter or Fax
For a more formal enquiry, you can send a letter or fax to Auto & General Tyre and Rim.
To mail them a letter, address it to:
Auto & General Tyre and Rim
PO Box 243
North Ryde BC NSW 1670
To send them a fax, use: (02) 8811 7399
Keep these postal and fax contact methods in mind if you ever need to send documents, formal correspondence, or a written complaint. For everyday enquiries, their website, phone, email, and social media are faster and more convenient options.
Third Party Review Sites
One final way you can get in touch with Auto & General Tyre and Rim is by leaving a review or enquiry on one of the many tyre and automotive review sites online.
Some popular third party sites they list with include:
- ProductReview.com.au – www.productreview.com.au/listings/auto-and-general
- Facebook Reviews – www.facebook.com/AutoAndGeneralTyres/reviews
- TrueLocal – www.truelocal.com.au/business/auto-and-general-tyre-and-rim/ryde
- TyresGuide – www.tyresguide.com.au/stores/auto-and-general-tyres-207
Leaving a review allows you to give public feedback. You can also ask questions which they can reply to.
However, for personal or urgent enquiries, go through their direct contact channels. Review sites should mainly be used for open feedback and tyre choice discussions.
Top Contact Tips
Here are some top tips to keep in mind when contacting Auto & General Tyre and Rim:
| Channel | Best Use Case |
|---|---|
| Website | Quick contact, store locations |
| Phone call | Discussing needs in detail |
| Store visit | Fitting, quotes, face-to-face service |
| Non-urgent booking and enquiries | |
| Social media | General questions and feedback |
| Letter/fax | Formal correspondence |
| Review sites | Public feedback and queries |
- Have your vehicle details ready including make, model, year, and tyre/rim sizes needed
- Measure of phone wait times and allow extra time if visiting a store for fittings
- Take advantage of online chatting for instant website contact
- For the fastest response, phone or web chat during their working hours
Following the above contact tips will help ensure you get the tyre and rim assistance you need from Auto & General in a timely and convenient way.
Frequently Asked Questions
Here are answers to some common questions people have when contacting Auto & General Tyre and Rim:
Do you need an appointment for tyre or rim fitting?
Appointments are recommended as they can minimize your wait time. However, walk-ins are also accepted. Phone ahead or book a fitting time on their website.
What are your operating hours?
General customer service hours are:
Monday to Friday: 8am – 5pm
Store and fitting hours may vary per location but are generally:
Monday to Friday: 8am – 5pm
Saturday: 9am – 12pm
Can I get quotes and pricing online or over the phone?
They can give quotes over the phone or via their website chat after you provide details on your vehicle and needs. For more accurate pricing, visiting a store for a physical quote is best.
How can I pay for tyre and rim services?
Auto & General accepts major credit cards, cash, debit cards, and Tap & Go/PayWave. Some locations may also accept buy now pay later financing.
Do you offer mobile tyre fitting services?
Yes, they have a mobile fitting service that can come to your location to fit or replace tyres and rims. This is generally only available in metro areas. Call your closest store to arrange a mobile visit.
What warranties do you provide on tyres and rims?
Their tyre and rim warranties include:
- 2 years or 40,000km on most new tyres sold
- 5 years on select premium tyre ranges
- 2 years on most steel and alloy rims
- 5 years on premium alloy rims
Warranty periods vary by specific product. Chat online or visit a store for full warranty details.
Conclusion
Auto & General Tyre and Rim is there to help with all your tyre and rim requirements. They offer an extensive range of products from quality brands fitted by certified technicians. Their customer service teams are ready to answer your questions and provide quotes across various contact channels. Use their website chat, call their support line, or visit a store to speak to their friendly staff. With competitive prices, quality workmanship, and nationwide outlets, Auto & General makes contacting them for your tyre and rim jobs easy.